This Privacy Policy explains how The Therapist Connector, LLC, a Washington limited liability company, (“Company,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information through https://thetherapistconnector.com (the “Website”).
This Privacy Policy applies to information collected through the Website from individuals searching for a therapist, therapists, and other visitors.
Therapists you find on the Website and who you may contact directly are independent providers. Information that a therapist collects or creates outside the Website, including clinical, treatment, billing, or insurance records, is governed by the therapist’s own privacy practices and legal obligations.
We may collect:
a.Health-related information voluntarily submitted to search for a therapist that matches your selected criteria.
b.Communications, including messages, inquiries, support requests, and feedback submitted to our email address listed on the Website.
c.Therapist information, including professional profiles, contact information, credentials, licenses, specialties, fees, insurance participation, availability, and practice information.
d.Payment information, if applicable, to process therapist subscription charges.
e.Technical information, such as IP address, device and browser type, access times, pages viewed, error logs, session identifiers, and security records.
f.Tracking and Cookie Data. We use cookies and similar tracking technologies to track Website activity. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used to collect and track information and to improve and analyze our Service. Users may block or delete cookies through their browser settings, but necessary Website features may then be unavailable.
a.For Users Searching for a Therapist. We use information only as necessary to identify therapists who match selected criteria, to send you a copy of your therapist search results if you select “Email me a copy,” to respond to your emails, and to send Therapists summaries of how many users clicked on their profiles.
b.For Therapists. We use information only as necessary to:
a.create, authenticate, administer, and secure accounts and subscriptions;
b.send information about listings and subscriptions;
c.display and administer therapist profiles and availability;
d.process Website-related payments for subscriptions;
e.communicate about accounts; and
f.verify licensing credentials.
c.For Both Individuals and Therapists. We use information only as necessary to:
a.operate, maintain, troubleshoot, secure, and improve Website functionality and reliability;
b.prevent and investigate fraud, misuse, security incidents, and violations of Website terms;
c.respond to emails sent to us;
d.comply with applicable law;
e.compile website analytics, such as how many Therapist users we have, how many submissions searching for a therapist were made, and how many users clicked on each therapist’s profile; and
f.enforce Website terms and protect the rights, safety, privacy, and property of users, therapists, Company, and others.
We do not use or permit the use of information collected through the Website for any other reason not listed above. Specifically, we do not sell your data; advertise to you; use your data to train any third-party models; or any purpose unrelated to operating the Website.
We may disclose information only:
a.Through therapist profiles. We may display information submitted by therapists if it matches criteria submitted by a user searching for a therapist.
b.To service providers. We may provide information to vendors supporting hosting, security, authentication, communications, or payment processing. They may process information only for authorized Website purposes and may not use it for advertising, sale, unrelated marketing, unrelated analytics, profiling, or other secondary purposes.
c.For legal or security reasons. We may disclose information as reasonably necessary to comply with law or valid legal process; investigate fraud, abuse, or security incidents; enforce Website terms; or protect safety.
d.In a business transaction. Information may be transferred in connection with a merger, financing, reorganization, bankruptcy, or sale of assets, subject to the purpose limitations in this Privacy Policy.
We do not authorize recipients to use information for purposes inconsistent with this Privacy Policy.
We maintain safeguards to protect information against unauthorized access, use, alteration, disclosure, or destruction. No electronic system can be guaranteed completely secure, but we take reasonable steps to protect your information.
We retain information only as long as reasonably necessary to provide Website services, administer accounts, maintain security, comply with law, resolve disputes, and enforce Website-related rights and obligations. We do not save your “Find a Therapist” questionnaire after your therapist search is completed. If you select “Email me a copy,” our third-party vendor will retain a copy of the email sent to you for a limited time.
Depending on applicable law, users may request access to, correction of, deletion of, or a copy of their personal information by contacting [email protected].
We may verify a requester’s identity and may deny or limit a request where permitted by law, including when necessary for security, legal compliance, or protection of another person’s rights.
Users may opt out of non-essential communications. We may continue sending transactional, security, legal, and service-related messages necessary to operate the Website.
Because we do not sell personal information or use it for targeted advertising or unrelated profiling, opt-out rights relating to those activities may not apply. We will not unlawfully discriminate against users for exercising privacy rights.
The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
We may update this Privacy Policy to reflect changes to the Website, law, security practices, or operations. We will provide notice of material changes as required by law. An update will not authorize advertising, sale, unrelated marketing, unrelated analytics, profiling, or another secondary use of previously collected information without any notice or consent required by applicable law.
Questions, concerns, and privacy requests may be directed to: [email protected]
Effective Date: October 5, 2026